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Swanson: Customer Service Rep







Wellness Advocate Customer Service Representative – Fargo


COMPENSATION: $14.25

SUMMARY

The primary function of this position is to process customer orders, resolve inquiries and provide product guidance while offering exceptional customer service.

ESSENTIAL RESPONSIBILITIES

· Process incoming phone orders

· Answer customer questions regarding products, services and order status via telephone

· Develop and maintain product knowledge

· Required to work every other weekend as scheduled

· Provide prompt and reliable attendance

· Required to work overtime as needed

· Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

· Conducts self in the presence of customers and community so as to present a professional image of SHP

Marginal Duties

· Process mail orders

· Place outgoing calls to Swanson customers to answer questions or resolve issues

COMPETENCIES REQUIRED

· Ability to understand, read and speak English proficiently

· Excellent communication skills; with an emphasis on phone and verbal communication

· Proficient computer and applicable software skills

· Develop and maintain product knowledge. Maintain an 85% or higher test score in product knowledge training sessions

· Ability to make quick, accurate and appropriate decisions

· Ability to apply problem solving skills

· Ability to multi-task

· Practice active listening

· Ability to understand customer product needs and guide them to best-fitting products

EDUCATION AND EXPERIENCE

High School Diploma or GED preferred. Or; an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.

EQUIPMENT AND SOFTWARE

· Mozart

· Mitel Software Applications

· Microsoft Office Products

· General office equipment



CLICK HERE TO APPLY

Radio FM Media     |     2720 7th Avenue South     |     Fargo, ND 58103     |     701.237.4500

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